Before returning products bought on ELUIR online store, please contact us via [email protected] to find the best sollution. From receipt, you have 14 days to decide if you want to return any item within your order. In this case the items must be sent back within 30 days from the date on receipt. Please include a copy of your receipt.
Address for returns: ELUIR d.o.o. Prisojna ulica 5 1000 Ljubljana Slovenia
All returned items must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be rejected. Returns are not possible for items that are custom made, modified to customer’s needs, or are of such nature that return shipping is not viable.
Items that are the subject of return can only be inspected and tested by the customer to the extent necessary to find out the actual condition of the item. Testing the item in other ways and using it voids the right to refund.
The goods are your responsibility until they reach us and we recommend you to use a postal service that insures you for the value of the goods you are returning and requires a signature upon receipt. You are also responsible for any costs related to returning the products, such as shipping costs, taxes etc. Unfortunatelly we can only refund you the amount you were charged for the product at the time of purchase.
Any refund will automatically be issued to the payment method used to make the original purchase. If we are unable to transfer funds via credit card, PayPal or any other method you used, we will make the refund to your bank account. In this case our team will contact you to collect the required information.
Refunds will be made as soon as possible and never later than 14 days after receiving the item and any necessary information from the customer (such as details for bank transfer).