Terms and Conditions

You can make orders from ELUIR online store 24 hours a day. Its use is free. The owner of ELUIR online store at the internet address www.eluir.com is ELUIR d.o.o., Prisojna ulica 5, 1000 Ljubljana, Slovenia. Mutual obligations between ELUIR d.o.o. and buyer in connection with ELUIR online store are governed by these Terms and Conditions. A simple registration is required to make a purchase from our online store.


Received orders will be regarded as irrevocable. You will receive order confirmation message on your e-mail address after every purchase, indicating that your order is in processing. In case of an error during shopping, you can easily modify the order, change an item, or cancel the order. After receiving the message informing you that your order is processing, canceling the order is no longer possible.

Privacy and Security

Online shopping has never been so safe. Our website uses encrypted SSL connection, secured with a digital certificate issued by Comodo CA Limited certificate authority.

SSL Certificate

Registered Users – Members

Every registered user has his or her own username (which is identical to the e-mail address) and a password, with which he or she introduces him- or herself personally or as a company or organisation representative.

If you use ELUIR for both, personal and business shopping, you can create two or more accounts. Password is secret and know only to the user. User is obligated to provide real information and is its responsibility to protect personal information by making sure no one is accessing their account unauthorized.

Please do not use your personal ELUIR account for business orders! In this case open a new account for your company.

Right of Withdrawal from Purchase Agreement and Return of Products

We try our best to be nice to our customers. Withdrawal from agreement and return of products is very easy. You can read more about the process at the bottom of this page.


Buyer can pay for the order with a credit card, via PayPal or by bank account transaction. For products from category “equipment” we are only able to accept bank transfers.

ELUIR d.o.o. will deliver ordered goods in accordance with the rules and the price of delivery. You will receive details for bank transfer payments shortly after checkout. We will then process your order as soon as we receive the funds.

Method of Delivery

Delivery of goods is carried out by post, DHL and DPD. Personal pick up of goods is not possible. We are not responsible for late deliveries due to carriers mistakes. Costs of shipping and handling are minimal, their exact value is calculated based on order weight and is displayed in the cart.

We do our best that you receive ordered products as soon as possible. Ordered goods are dispatched in time listed in the description of each product. Time of delivery from the moment of dispatch is slightly different for each European country. Please refer to our shipping page to see the delivery time to your destination.

If you order two or more products with different dispatch times, we will dispatch the whole order in the dispatch time that is longer. In case of large differences between dispatch times, we will contact you to discuss whether you would like us to split your order in two or more parts and make an early delivery of the products that are available sooner. There are no additional costs related to this.


Published prices and prices in quotes are valid only for purchases made in ELUIR online store. Prices are valid at current rates and are expressed excluding as well as including value added tax (VAT). This way you can quickly see the price you are interested in. Published prices can change without prior notice. For individual purchases prices in the moment of checkout are valid.

Discount codes

If you have a discount code, you can enter it in the shopping cart. Only one discount code is permitted per order unless stated differently in the description of a coupon with which you received the code.

Ownership of goods

All delivered goods are owned by ELUIR d.o.o. until the full payment is received.


Prices of goods on receipt are calculated according to the pricelist valid on the day of checkout. Buyer receives the receipt together with goods.

Privacy Protection and Marketing Messages

All your personal information and privacy will be treated in accordance with the law.

We will send occasional messages containing important changes on website www.eluir.com to your e-mail address. We will also keep you informed about new products, discounts and other things for which we think you are interested in.

Please let us know if you don’t want to receive our messages, or follow the instructions in the footer of the message to unsubscribe.


Every customer needs to be familiar with these Terms and Conditions. Parties will try to solve any disagreements or disputes arising from the interpretation or implementation of these “Terms and Conditions” by agreement. In the event that an agreement can not be reached, the competent court is in Celje, Slovenia.

Terms and Conditions take effect immediately, respectively on 8th december 2014. Changes, amendments, etc. to the Terms and Conditions are available on the internet at www.eluir.com. Members will also be informed about them with a notice via e-mail.