Shipping Inside EU

Deliveries to EU countries will be made via the most apporpriate service provider. We use national Post service, DPD or DHL. Time from dispatch to delivery differs slightly between destinations. Please refer to the table bellow for more information (days are working days).

The shipping charges are based on weight and dimensions. They are automatically calculated when you put desired products in your cart and select your country.

Delivery Times by Destination

CountryDelivery Time
Austria1-2 days
Belgium3-4 days
Bolgaria3-5 days
Croatia1-2 days
Czech Republic2-3 days
Denmark3-5 days
Estonia4-5 days
Finland4-6 days
France2-5 days
Germany2-3 days
Greece3-5 days
Hungary2-3 days
Ireland3-6 days
Italy2-4 days
Latvia4-5 days
Lithuania3-5 days
Luxembourg2-4 days
Netherlands3-5 days
Norway4-5 days
Poland3-5 days
Portugal4-5 days
Romunia2-4 days
Serbia5-6 days
Slovakia2-3 days
Spain3-4 days
Sweden3-5 days
Switzerland3-4 days
United Kingdom3-5 days
OtherContact us

Returns

Before returning products bought on ELUIR online store, please contact us via info@eluir.com to find the best sollution. From receipt, you have 14 days to decide if you want to return any item within your order. In this case the items must be sent back within 30 days from the date on receipt. Please include a copy of your receipt.

Address for returns:
ELUIR d.o.o.
Prisojna ulica 5
1000 Ljubljana
Slovenia

All returned items must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be rejected. Returns are not possible for items that are custom made, modified to customer’s needs, or are of such nature that return shipping is not viable.

Items that are the subject of return can only be inspected and tested by the customer to the extent necessary to find out the actual condition of the item. Testing the item in other ways and using it voids the right to refund.

The goods are your responsibility until they reach us and we recommend you to use a postal service that insures you for the value of the goods you are returning and requires a signature upon receipt. You are also responsible for any costs related to returning the products, such as shipping costs, taxes etc. Unfortunatelly we can only refund you the amount you were charged for the product at the time of purchase.

Any refund will automatically be issued to the payment method used to make the original purchase. If we are unable to transfer funds via credit card, PayPal or any other method you used, we will make the refund to your bank account. In this case our team will contact you to collect the required information.

Refunds will be made as soon as possible and never later than 14 days after receiving the item and any necessary information from the customer (such as details for bank transfer).